It is not polite to not call and to not show up for a scheduled appointment! Please, if you cannot make it to your scheduled appointment to call or text me you are not able to make it. I have held that spot for you, so be considerate of me and my business! If you are a repeat offender of not calling and not showing up, you will be billed for half of the cost of the groom. I've had to many no call/ no shows in the past week. I am running this out of my home and when I am expecting a client, I am no able to leave the house. I appreciate your consideration of me, my business and my home!
On a similar note, if you are running late, please also get in contact with me. Sometimes I still may be able to take you, but there could be times where I will need to reschedule your appointment. This is a case by case situation. I will typically give a grace period before I try to make contact with you, if you are late. After that time period, which is typically 15min, I will then call you. If you do not answer, I will leaving you a message. I will say the time, how much time I have before I can no longer take your grooming appointment and that I'd be happy to reschedule your for another time and day. I am usually pretty understanding. I understand situations come up and we can't keep an appointment.