Wednesday, November 12, 2014

Phone calls

I am noticing I am not receiving a lot of the phone calls coming in!  I do apologize and I am already working to resolve this issue with me cell phone provider!  I have a new phone that should be coming within the week.  Please feel free to text me at the same number.  Or email me at  I had received a phone call this evening that I was right by my phone.  I noticed after the call I had a missed call, it never rang on my end!  Luckily this potential client texted me and was able to reply back.  I am sorry for any frustration or confusion this may cause.  I am hoping once I get a new phone in, this issue will be resolved!  Thank you for your patience!

Saturday, November 8, 2014


When you call my number it is my personal cell phone, NOT a business phone.  Please do NOT be rude when leaving a message!  I will not return your call if you are rude!  Sorry, but I don't have time for that.  I may not always answer the phone.  Between grooms and taking care of a baby, I do stay pretty busy.  Your call is just as important to me as another call.  I will give you a call back as soon as I am able too!  I will NOT call back numbers that do not leave a message.  So please leave a message if you want me to call you back.   Please leave your name, number, what kind of dog(s) you have, what kind of grooming services you are seeking and if you are wanting to schedule and appointment/ inquiring of pricing.  This will make things a bit smoother when I give you a call back.  I am happy to say I am getting busy!  I groom 4 days a week out of my home!  Depending on what I have scheduled on any given day, I take 2-6 dogs a day.  With it being winter, I am going to be limited on the larger breeds I can do.  Also, keep in mind, since this is out of my home, I ask that you respect your appointment time.  Please be on time!  If you cannot keep your appointment, CALL or text me to let me know!  With that said, yes, you can text me!  Sometimes, you'll get a quicker reply from me for texting! 

Tuesday, October 7, 2014

Just keep Grooming...

It's been about  months since I started this business venture! WOW!  I can't believe it's already been 6 months!  It is slowly building, but I am excited about that!  I am starting to see some repeat customers and that is even more exciting to me!  Rose, my Bichon and "Salon Manager" sometimes greets at the door, with tail wagging!  She isn't happy, though, about me giving other doggies attention, but she makes sure I do a good job!

For those new to checking out this blog on my grooming business, let me take a moment and introduce myself!  My name is Deanna and I am the owner/ groomer here at Pampered Pups & Pals!  I've been grooming now about 6 years!  I started off as a Bather at Petsmart for about 2years.  I bathe, brushed, nail trimmed/ filed, cleaned ears, and shaved paw pads.  After 2yrs, I went to Grooming Academy!  After grooming academy, I spent time still training doing different breeds and different haircuts to fully be certified as a Groomer!  It took a few months to complete 100 dogs, but I did it!  I've been cutting hair and helping dogs look and feel great ever since!  I now groom out of my home and love it!  I still get to see my baby and spend time with her, while still working!

After your first visit with me, I give every new client a business card!  Don't lose this card!  The reason being, is that on the back of each card you earn a stamp after each visit!  On your 6th visit to me, you will earn for your doggie a FREE teethbrushing! I also offer specialized shampoos, conditioner, shedding treatment, flea & tick shampoo, nail filing.  These add-ons are an additional fee, but worth it!

When you come for an appointment

Here is what to expect when you come for a grooming appointment:

When I am checking in a dog.  I check over every dog with the Pet parent standing right there.  I am checking the skin and coat condition, head, tail and paws.  I make sure that we are on the same page as to what you, the Client is wanting out of the groom.  I will ask, some times multiple times, what are you wanting from the groom. If I see fleas on your dog, I will automatically give your dog a flea & tick shampoo bath.  This will be an added fee and I will call you to let you know. 
  • Do you want the dog just bathed? 
  • Are you wanting the dog's hair cut?
  • How long or short do you want the haircut to be?
  • Do you want a Breed Specific haricut?Schnauzer haircut, Clean face/ Clean feet on a poodle,& so on.
  • Do you want teethbrushed on your doggie?
  • If your dog's skin is dry, have you considered oatmeal shampoo and/ conditioner
  • Do you want whitening shampoo to brighten up your dog's coat?
  • If your dog is matted, there may be little I can do.  I may be able to brush some knots out, but I may have to shave short.  This is a case by case deal and you will know before you leave my house on what to expect out of the groom.  
  • If you dog's coat is in good shape (little to no knots), I will be able to do whatever groom you wish
  • If my dog needs some type of haircut, do you want an outline trim (face, feet, & rear) or do I want an all over hair cut
  • Just because you want a full haircut, does NOT mean you have to shave short.  Like I already mentioned, if your dog's coat is in good shape, I can do as short or as long (up to 2inches) as you wish.  
ALL grooms come with the basic bath package.  This basic bath package includes: Bath, anal gland expression, nail trim, nail grind (as long as dog allows it), ear clean, and a good brushing.  The next level is an "Outline Trim" and then the most involved package is the "Full Haircut"

One thing I ask, if you see something off at check out, please let me know and I'll be happy to fix it before you leave.  If you notice something off in the next 48hrs, give me a call or text to let me know and if you want me to fix it, I'll be happy to fix it.  I try my best to do the best job I can!  I want you to be happy with the groom and I would love for you to come back!  

No call/ No show

It is not polite to not call and to not show up for a scheduled appointment!   Please, if you cannot make it to your scheduled appointment to call or text me you are not able to make it.  I have held that spot for you, so be considerate of me and my business!  If you are a repeat offender of not calling and not showing up, you will be billed for half of the cost of the groom.  I've had to many no call/ no shows in the past week.  I am running this out of my home and when I am expecting a client, I am no able to leave the house.  I appreciate your consideration of me, my business and my home! 

On a similar note, if you are running late, please also get in contact with me.  Sometimes I still may be able to take you, but there could be times where I will need to reschedule your appointment.  This is a case by case situation.  I will typically give a grace period before I try to make contact with you, if you are late.  After that time period, which is typically 15min, I will then call you.  If you do not answer, I will leaving you a message.  I will say the time, how much time I have before I can no longer take your grooming appointment and that I'd be happy to reschedule your for another time and day.  I am usually pretty understanding.  I understand situations come up and we can't keep an appointment. 


Sunday, September 7, 2014

When Calling for an appointment

If you are calling me from groupon...YAY!  I'm excited about that!  When you call me, you are calling my personal cell phone!  As I am not that busy yet, I am not going to get a separate business line just yet.  So I may not always answer.  It could be I am taking care of my family, I could be grooming another doggie, or I could be out taking care of things.  Don't worry though, your call is important to me, and I will return you call ASAP!  PLEASE leave a voicemail when calling to inquire of my grooming services or to schedule an appointment.  I only return calls to those who leave me a message!  Feel free to text as well!  Also please keep calls and texts for grooming between the hours of 9am and 6pm!  I appreciate the consideration! 

Tuesday, July 15, 2014

Clarification on Groupon Deal

There has been some confusion about the deal I have on groupon!  I had put details on for the deal, but Groupon, decided not to put all the information it required for me to put in there.  I have different prices based on breed of dog and what services your wanting for your dog.  I recommend on giving me a call to get an estimate on what you need done for your dog before purchasing the groupon deal! 

The groupon says $12 for $22 worth of Pet Grooming.  That means, what if you pay the $12 for $22 worth of grooming, you'll get $22 taken off the total of your bill.  So, let's say you have a Shih, Tzu, and your groom came to $36.  I'll subtract $22 for the groupon, and you'll owe $14.  If you get anything additional, it'll add on to what the remainder of the bill is.  This was just an example to help clarify any confusion you may have.  If you have any questions any or want to book, my contact information is located on the page of my groupon deal.  Please keep the phone calls between the hours or 9am and 6pm.  I appreciate that!